General Data Protection Regulation (GDPR) Policy

Last update: 06/05/2023

Introduction

This GDPR Policy (the "Policy") describes how PowerWash Hero ("we," "us," or "our") processes personal data in accordance with the General Data Protection Regulation (GDPR) and the Dutch Data Protection Act (Wet bescherming persoonsgegevens) when you visit our website (the "Site") or use our services. We respect your privacy and are committed to protecting your personal data.

Personal Data We Collect

We collect personal data about you when you visit our Site or use our services. The personal data we collect may include:

Contact Information: We may collect your name, email address, phone number, address, and mailing address.
Payment Information: We may collect payment information, such as your credit card number, billing address, and other payment details.
Usage Information: We may collect information about your use of the Site, such as the pages you visit, the links you click, and the searches you conduct.
Device Information: We may collect information about the device you use to access the Site, such as your IP address, browser type and version, and operating system.

Purposes and Legal Basis for Processing

We process your personal data for the following purposes and on the following legal bases:

To provide our services to you: We process your personal data to provide you with the services you have requested from us, such as processing your orders, answering your inquiries, and sending you marketing communications. The legal basis for this processing is our legitimate interests in providing our services to you and fulfilling our contractual obligations to you.
To improve our services: We process your personal data to analyze and improve our services, to understand your preferences and interests, and to personalize your experience on the Site. The legal basis for this processing is our legitimate interests in improving our services and providing you with a better experience on the Site.
To comply with legal obligations: We may process your personal data to comply with legal obligations, such as tax or accounting requirements. The legal basis for this processing is our legal obligations under applicable laws and regulations.
To protect our rights and interests: We may process your personal data to protect our rights and interests, such as enforcing our terms of use, defending against legal claims, or preventing fraud. The legal basis for this processing is our legitimate interests in protecting our business and our legal rights.

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which we collected it, unless a longer retention period is required or permitted by law. We will delete your personal data when it is no longer needed for its intended purpose and when there is no legal requirement for us to retain it.

Your Rights

Under the GDPR, you have the following rights with respect to your personal data:

Right to access: You have the right to request access to the personal data we hold about you.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: You have the right to request that we delete your personal data.
Right to restrict processing: You have the right to request that we restrict the processing of your personal data.
Right to data portability: You have the right to request that we provide you with a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to object: You have the right to object to the processing of your personal data on grounds relating to your particular situation.
Right to data portability: You have the right to request that we provide you with a copy of your personal data in a structured, commonly used, and machine-readable format.

6.Data Security

We take reasonable and appropriate measures to protect your personal data from unauthorized access, use, disclosure, alteration, and destruction. We have implemented technical and organizational measures to ensure the confidentiality, integrity, availability, and resilience of our processing systems and services.

We use cookies on our Site to improve your browsing experience and to analyze how the Site is used. Cookies are small text files that are placed on your device when you visit our Site. They allow us to remember your preferences and to recognize you when you return to the Site.

We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them. We use the following types of cookies on our Site:

Essential cookies: These cookies are necessary for the Site to function properly. They enable you to access secure areas of the Site and to use its features, such as placing orders.
Analytical cookies: These cookies allow us to analyze how the Site is used, to track user behavior, and to measure the effectiveness of our marketing campaigns. We use Google Analytics to collect information about how you use the Site. Google Analytics uses cookies to collect information about your use of the Site, including your IP address. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.
Advertising cookies: These cookies are used to deliver personalized advertisements to you based on your interests and preferences. We use Facebook Custom Audiences to deliver targeted advertisements to our users. Facebook Custom Audiences uses cookies to collect information about your browsing behavior and interests. You can opt-out of Facebook Custom Audiences by adjusting your Facebook ad preferences.

You can control the use of cookies on our Site by adjusting your browser settings. However, please note that disabling cookies may prevent you from accessing certain features of the Site and may adversely affect your browsing experience.

Data Sharing and Transfer

We may share your personal data with third-party service providers that perform services on our behalf, such as payment processors, shipping providers, and marketing agencies. We only share your personal data with these service providers to the extent necessary to perform the services for which they have been engaged and subject to appropriate contractual and technical safeguards.

We may also transfer your personal data to countries outside the European Economic Area (EEA) that have not been deemed by the European Commission to provide an adequate level of data protection. In such cases, we will ensure that the transfer is made under appropriate safeguards, such as standard contractual clauses approved by the European Commission.

If you have any questions or concerns about our processing of your personal data or about this Policy, please contact us at info@powerwashheroes.nl.